Refund policy

Returns & Refunds

We hope you’re happy with your purchase. However, if something isn’t quite right, we’re here to assist.

Returns

You have 14 working days from the delivery date to request a return.

 Please note: Sale items are non refundable. 

To be eligible:

  • Items must be unworn, unwashed, and in original condition & returned within 14 days.

We cannot accept returns on items that:

  • Show signs of wear
  • Have makeup, fake tan, or perfume marks
  • Are damaged due to misuse, force, or improper care

  • If a dress is returned in an unsuitable condition, the return will be rejected and no refund will be issued. The item will be sent back to you, and you will be responsible for the return shipping cost.

To start a return, please visit our returns portal:
https://www.officialtruefit.com/a/returns

Once we receive your item and it passes inspection, your refund will be processed to your original payment method within 14 working days.

Please note:

  • Shipping costs are non-refundable
  • Customers are responsible for return postage fees

Customer Support

Our customer service team is available:
Monday to Friday, 10am – 3pm (excluding weekends)

Please note:

  • We do not process, track, or manage customer service inquiries via social media platforms (including Instagram, TikTok, or direct messages).
  • Messages sent via social media may not be monitored by our support team and will not be considered a valid form of contact.
  • For all order-related queries, including returns, refunds, exchanges, or delivery issues, customers must contact us via email and include their order number and relevant details.

Please email us at: officialtruefit@gmail.com